Customer Service Council
The Customer Service Council runs an Annual Award Program which encourages individuals and organizations to achieve and promote customer service excellence, innovation, and best practice. “Best Practice covers the key elements of customer satisfaction around response times, quality and depth of service including product, people and process, along with staff satisfaction, innovation, communication, technology, customer access, reporting and other key areas. Staff satisfaction, innovation, communication, technology, customer access, reporting and other key areas. The assessments are carried out early in the year and the awards and event in the middle of the year.