How does the custom order process work:
You contact us with your ideas and we will discuss what is possible, time frame and price.
Simple custom work
If the custom aspect is something light (changing
clasps/ear fittings, making an item longer/shorter, setting stones into
different metal), no deposit is required.
Complex custom work
If the custom work is more elaborate (completely
new design/item, having to order additional supplies etc.), a 50%
non-refundable design deposit is required. This deposit will be applied
to the finished product’s total. If an order is not placed within a 1
week period after completing the design, the deposit will be lost. Once
the product is finished, the client will get to see 2-3 photos and have a
chance to request one revision or decline purchase.
Custom Jewelry, Perth Western Australia