Smashing Time Website Design - Client Focussed Website Development
Smashing Time Website Design Melbourne
Web Design, Customer Service, Website Design
There are a lot of web design agencies out there so why should you choose Smashing Time Website Design to handle your project? We'll if we had to condense it down to one reason it would be this; we're old fashioned. That's correct - in an industry that prides itself on being the ahead of the curve we are proud to say that our most important feature as an agency is that we treat our clients with old fashioned care and courtesy. So how does this old fashioned approach work?
Communication and courtesy - you call or email your project manager - they will take your call, answer your email or get right back to you. So many of our clients have experience of their developer not returning calls or "disappearing" for weeks on end - or permanently.
Face to face - if you want to meet to discuss that's not a problem - good work and good design takes time and we want your input. A common frustration we regularly hear is that clients have used agencies who don’t allow them to speak directly to the web designers and developers who will be doing their work. We understand that your input is important! Requirements, suggestions and amendments go straight to the development team not transmitted by salespeople or account managers.
At Smashing Time winning the work isn't everything - in the desire to win work company owners frequently force their staff to do more with less. The culture of winning work at all costs forces good designers and developers to do bad things, making them compromise their work and act in ways that go against their better nature. We offer a free no pressure consultation with one of our Project Managers and if we aren't the right agency for you we'll tell you upfront.
Sales people - we don't have them. The website design agency world is filled with sales people motivated by winning business and selling extra services rather than producing quality results. At Smashing Time you'll deal with a project manger from the initial consultation to the delivery of your website. It’s just a fact that when a client is speaking to someone who understands the web they get a much better feel than from someone who’s just pushing a sale.
Commitment to service - we are committed to the success of your website even if it means challenging your decisions - if a better solution is obvious we'll argue our case rather than deliver a substandard solution just to avoid rocking the boat and losing a sale.
Templates - as developers we can see when other agencies are cutting corners. When you look at their portfolio and it’s 3 different layouts rolled out for 30 different websites. We know the client just got a modified template for their money - but do they? All our designs are unique and developed to meet our clients needs.
Hidden and on-going fees - we constantly meet clients who have spent a fortune on inappropriate solutions sold to them by convincing sales people. Often these sales people go in cheap to win the website projects and then make the money back through hidden charges. These can include on-going hosting fees, fees for use of a content management system and often extortionate fees to provide source materials or website back-ups. Our projects are all fully costed upfront, when you are committed to dealing honestly with people transparency is your friend.
Outsourcing - many agencies win work first and then resource it later using freelancers or outsourcing work overseas. In some cases web design consultancies can be little more than employment agencies, hiring people in cheaply and simply slapping a (up to 500%) margin on their hourly rate. This is a recipe for missed deadlines and mediocre design and build quality. We know our designers and programmers and our clients have the peace of mind in knowing that their project will be developed by established I.T professionals. We treat our staff with the respect and remuneration that their professionalism deserves.
Sounds good? Contact Smashing Time Website Design Melbourne today to arrange a free, no pressure consultation.
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