Recently at the Chem-Dry Convention held in Newport Beach California
USA, we were crowned the CHEM-DRY INTERNATIONAL FRANCHISE OF THE YEAR
This is definitely no small feat considering there are 4,500 other fantastic
Chem-Dry businesses worldwide. Sitting in the large convention room amongst
businesses from the US, England, Ireland, Scotland, New Zealand and Canada, the
small Aussie contingent of 7 franchises from across our nation were humbled by
the sheer scale and magnitude of the event.
Meeting some very inspiring small and large scale businesses with very
passionate business owners from across the globe, the Australian group was
there as a learning and business growth experience. The prestigious award
ceremony was the finale to the wonderful three day seminar and was the furthest
thing from any of our minds; apart from the fact that we got to forgo our lovely
(not) boxing kangaroo caps (generously supplied by Chem-Dry Australia)
and swap them for more formal attire and be treated to a lovely dinner.
the announcer starting reading out all of the wonderful accomplishments of the
winner, such as dedication to customer service, attention to detail when
undertaking a job, uniting the franchises within the region, growing the brand,
etc, we all sat there with baited breath waiting to see who this fantastic
business was, wanting to meet them and learn from them. Minutes later we were
very shocked and humbled to hear that the fantastic business they were
referring too was actually us - Chemdry Metro.
Wow, not only did we win above all the other countries around the world to
bring the award back to Australia, but we were Melbourne's first ever
recipient! As you can imagine we were blown away with this honor and continue
to do everything within our power to ensure the customers experience with us is
second to none. Suddenly all of the other business owners from around the globe
wanted to meet us and learn our secret. As far as we are concerned it’s not
really a secret at all; “Treat each customer like you want to be treated
yourself. Treasure them always, for without them you have no business at all”.
A simple philosophy but it works; over 85% of our business is from repeat
clients that would not go anywhere else.
If you've yet to have the pleasure of us cleaning your carpets, rugs, tiles or
upholstery, please feel free to contact us today on 1800 75 31 30. We hope we
can delight you and make you one of the 85% that treasure us too!