Security Alarms, Audio Equipment, Alarm Systems
Managed Services/I.T Systems
As a key I.T and telecommunications provider HORRUS is uniquely positioned to provide a “1” Stop Shop for all your I.T (Hardware-Software-Service) needs.
Your I.T requirements are our core business.
Customer communication is at the core of every business interaction. To ensure the best possible customer contact, HORRUS has selected and partnered with market leading brands whose reputation for quality in unsurpassed in the industry.
Our implementation team are fully certified and trained across our key brands. This ensures a great implementation each and every time. Providing customers with piece of mind when it comes to customer contact management
FLEXIBLE SOLUTIONS FOR YOUR BUSINESS NEEDS
Calls must be answered promptly with a focus on helping the end user get operationally active in the shortest possible time. We keep it simple and straight forward. Trouble shooting over the phone includes taking over the users screen as an example to not only solve the problem, but to also provide end user training at the same time. I.T is useless unless end users know how to use systems efficiently and effectively.
The most important element of help desk is ensuring the user can get back to work as quickly as possible. We understand that users can be frustrated when they cannot work due to I.T issues, so we focus on the user and their ability to get on with their work.
Our teams are trained across both customer service and technology to provide the best end user experience. It is this combination of providing empathy to end users and technical support that ensures market leading end user customer satisfaction.
At a business level we understand the importance of productivity. For every support call, our prime focus is to assist the user to get back to work as quickly as possible to reduce downtime.
Not all issues can be fixed on the phone – and to provide the support business requires we have a national foot print for on-site support services. Priorities are determined over the phone and the on-site visit is scheduled with you as the customer to suit your business requirements.
SERVICE LEVEL AGREEMENTS
Without a Service Level Agreement in place I.T managed services are irrelevant. Our discussions with customers start with business priorities to determine the appropriate SLA. Each customer environment is different and SLA’s are tailored for customer business priorities to ensure the right outcome every time.
Service Level Agreements are built to reflect the business priorities of the customer. Our Service Level Agreements contains elements such as:
• Call Answering Times
• Percentage of First Call Resolution
• Customer Satisfaction
END TO END
From start to finish HORRUS provides full lifecycle management of your I.T, PABX, Fixed Voice and Mobility Services to provide you with One Point of Contact for peace of mind.
HORRUS is uniquely positioned to provide end to end integration and management of all I.T devices from desktop all the way to the router for seamless customer management.
ONE CLICK/PHONE CALL AWAY
With a multitude of support options, HORRUS is always available for your support needs. We are passionate about providing customers with Choice and our support models include e-mail support, phone support and on-line support.
1300 HORRUS (467 787) – www.horrusit.com.au
, Audio Equipment
, Audio Recording Equipment
, Batteries & Charges
, Broadband Internet
, Burglar Alarms
, Cd Cases
, Computer & Communications
, Computer Accessories
, Computers Packages
, Consumer Electronics
, Cordless Phones
, Digital Camera
, Digital Tv
, Dvd Players
, Entertainment Products
, Hard Drive
, Internet Phone
, Internet Tv
, Lcd Screens
, Lcd Tv
, Memory Cards
, Memory Stick
, Security Alarms
, Security Cameras
, Set Top Box
, Toys and Games
, Tv Antenna Service
, Tv Antennas
, Xbox 360