IT HELP DESK

By: www.horrusit.com.au  04-Feb-2013
Keywords: Printing Equipment, Computer Support, It Support

Calls must be answered promptly with a focus on helping the end user get operationally active in the shortest possible time. We keep it simple and straight forward. Trouble shooting over the phone includes taking over the users screen as an example to not only solve the problem, but to also provide end user training at the same time. I.T is useless unless end users know how to use systems efficiently and effectively. The most important element of help desk is ensuring the user can get back to work as quickly as possible. We understand that users can be frustrated when they cannot work due to I.T issues, so we focus on the user and their ability to get on with their work. Our teams are trained across both customer service and technology to provide the best end user experience. It is this combination of providing empathy to end users and technical support that ensures market leading end user customer satisfaction. At a business level we understand the importance of productivity. For every support call, our prime focus is to assist the user to get back to work as quickly as possible to reduce downtime.

Keywords: Computer Components, Computer Maintenance, Computer Networking, Computer Printers, Computer Repair Service, Computer Scanners, Computer Support, Computer Technician, Computer Terminals, Data Recovery, Disaster Recovery, Ethernet Hubs, It Services, It Solutions, It Support, Lan Consultants, Mobile Computer Repairs, Network Routers, Printing Equipment, Spyware Removal, Virus Removal, Wireless Networking

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