Customer Experience Measuring

By: Customer Experience - 5 Degrees  30-Jun-2011
Keywords: Consumer Research, Business Research, Customer Satisfaction

 Customer Experience Measurement includes:

1. Multi-Channel Customer Experience Benchmarking

2. Outsourced Quality Monitoring

3. Operational Health-Checks

4. Consumer Surveys & Focus Groups

5. Customer Experience ROI Tracking

Keywords: Business Research, Consumer Research, Customer Research, Customer Satisfaction

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