3quote - The Telecommunication Experts
Music, Phone, Business
One of the simplest telephone systems features is also one of the best. There is nothing worst than already attending to another call or being away from the phone and being unable to answer it. Rather than swapping between callers or missing the call, Automated Attendant will automatically answer your call and put it on hold for you. When connected with a Message On Hold device, the customer can hear promotional or advertising material about your business until you can take the call. This means that the call is always answered and the customer is being educated on other products or services within your business. This advertising alone has the potential of increasing revenue by as much as 14% without the added revenue benefits from eliminating the missed calls themselves.
The great thing about an Automated Attendant is it can be delayed from answering your caller until the last second. It can be setup to be the backup service during the times you simply can’t get to the phone. It has been shown that customers prefer to get an Automated Attendant than not being answered at all and the average caller into a business is prepared to wait on hold for as long as 3 minutes listening to message on hold services.