New Media services
understand that Customer Support is an integral part of marketing and sales,
ensuring 100% customer satisfaction and retention. Along with launching a new
service website focused mainly on its Customer Support Services, NMS has
redefined its Escalation Management Service and included Refund Management as
part of its core Customer Support offering.
Escalation Management, NMS style, specializes in providing client end-users
with competent, timely and a well-managed resolution for all their account
concerns. It boasts a thorough account issue investigation and covering
refunds, complaints and disputes. Live operators handle subscriber interactions
both via Voice and Email, as well as submission of Timely Reports. Most
importantly, NMS guarantee that this service is cost-effective for the client's
Refund Management, in a nutshell, is a client's personal international
fund-management provider, managing monetary transfers for all business
concerns. This service possesses Efficient and Personalized handling of Refunds
and Disbursements. It features Global money transactions and transfers,
currently covering countries like the USA, Canada and Australia, taking note
that other countries are very much available upon request. Lastly, it is also
cost-effective for any client's company by turning potential losses into real
The NMS Customer Care Support for Voice and Email make certain that each and
every call or email is handled promptly, with a personal touch. Service
features include Quick & On-Demand Support, Timely Reporting and Customer
Retention. Live Operators communicate with client End-Users 24/7, assisting
them on Product Information plus Billing and Account Queries.
All of these services are presented, bird’s eye view approach, on its service
to give potential clients an overview and a slight feel on what NMS had to offer.
These Customer Support Services are designed for one thing - letting all
dedicated, extremely responsive and customer-oriented NMS Live Operators manage
all client customer needs while they focus on their core business.