With over 15 years providing quality customer service outcomes that embrace industry best practice, we can help you develop (or refine) your customer service and support strategies by tracking trends within your industry and the increasing expectations of your customer base. We’ll also present you with reports and a roadmap for managing the risks and capitalising on the opportunities that come from a more integrated marketing and customer service presence.
In order to get the best possible outcome, we like to get to know our clients’ business inside and out. We come to you, meeting face to face so we can see first-hand what your brand means to you and what it means to your customers. It also allows us to get a better understanding of the processes and resources you’re currently using to manage your client and customer relationships, the information systems you’re using to manage these information flows and the data that you’re gathering from these customer contacts.
From there we apply our extensive experience to develop a detailed report of our findings and recommendations, assessing the current health of your communication and customer service processes, comparing them to the most up to date best practice examples, isolating and providing suggestions for resolving/improving/managing problem areas and risks, as well as, articulating a plan for improving the efficiency and effectiveness of your services while benefiting from the intelligence gained from better capture and use of customer data.
We then help your management team to implement our tailored solutions, or implement them for you.
Call Publicis S.L.A. today on 1300 73 71 73 or email [email protected]