Business and Contact Centre Services

By: Publicis Solutions / Loyalty Australia  13-Jul-2012
Keywords: Customer Relationship Management (Crm), Assisted Self-Service Options, Scanning, Imaging and Data Warehousing,

Business and Contact Centre Services We provide a comprehensive range of Customer Relationship Management (CRM) and Business Process Outsourcing (BPO) Services for the Australian Market, so you can concentrate on what's most important for your business. We have the technical expertise, infrastructure investments, quality assurance guarantees and expert human resources to realise your client and customer engagement needs. We’re already managing more than 9 million customer accounts and more than 40,000 business relationships for our clients! Through our use of the Genesys Unified Communications System and over 15 years of experience managing countless customer service and support enquires, we’ve developed significant expertise implementing workflow processes that route any type of customer and client communication, from telephone, mail and email through to social media discussions, to the right agent, decision maker or department in the shortest possible time. Our significant experience managing customer contact centres mean that our customer service offerings are world class. We continue to invest in, and adopt, leading edge practices and technologies that expand our capacity to manage large volumes of enquires as well as address customers as individuals using their preferred communication channels. We also provide consulting services to organisations that are building up their customer and membership databases or seeking to improve the efficiency and effectiveness of their customer support and engagement programs. Membership databases are invaluable sources of intelligence into who your customers are and what they want. We can help you design your database to capture the right information and advise you on the best processes for mining the information you’ve gathered. We can also advise you on how to develop customer loyalty and engagement programs that are appropriate to your business model and target your most valuable customers.

Keywords: Assisted Self-Service Options, Customer Relationship Management (Crm), Scanning, Imaging and Data Warehousing, Self-Service Portals and Apps,

Contact Publicis Solutions / Loyalty Australia


Print this page

Other products and services from Publicis Solutions / Loyalty Australia


Customer Relationship Management (CRM)

Managing your Brand's one to one relationships with customers


Strategy Consulting

Improving the effectiveness of your customer service offerings for greater customer loyalty