Maximising your difficult performance conversations 2016

By: Maximum Impact Training & Development  14-Apr-2011
Keywords: Human Resources, Management Training, Leadership Training

Location: Melbourne CBD Visit our website for dates Got a difficult conversation coming up? Or one that you have been putting off because you aren't quite sure how to go about it? This 1-day seminar is for those managers, supervisors and team leaders who, from time to time, need to engage their employees in difficult or challenging conversations e.g. performance-related issues and inappropriate behaviours, etc. It is based on a model for preparing for, and engaging in these conversations, with the intent of maintaining an ongoing working relationship. The Seminar is loaded with sound theory, practical re-usable tools and numerous practical tips, and will be presented by our Principal Consultant Jeff Podbury who has trained and coached thousands of managers, leaders and supervisors Australia-wide. Learn how to: - Identify and deal with: - Why you may be in conflict with the staff member - How this can affect the conversations, and what follows - Apply a straightforward model for managing the conversation, and beyond - Anticipate and plan around what could go wrong in the conversation, and beyond - Identify trigger-words and phrases to be avoided - Give meaningful, and transparent developmental/corrective feedback - Develop and deliver on an action plan - Complete the loop once the issue has been dealt with - Apply this learning to real-life conversations This program links seamlessly with our 'Maximise your individuals' program and 'Maximise your team' program. Fee $660 per person (Gst-inclusive) Includes: a comprehensive resource kit complete with re-usable tools, access to a range of online post-program resources and self-assessments, and of course lunch and refreshments.

Keywords: Business and Commercial Training, Human Resource Management, Human Resources, Leadership Training, Management Development, Management Training, Performance Management, Supervision, Supervisor, Supervisor Training

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