IRESS tailors support services to client needs, and maintains open communication with clients to ensure they are informed, trained and able to achieve their objectives.
Our products can by nature be complex, and in large organisations may vary in their implementation and configuration from one department to the next. Support is tailored according to product and client needs. End users receive phone support, one-on-one and group training as required.
All IRESS clients receive full support with the setup and implementation of our solutions as part of their standard IRESS service. In addition to having a dedicated IRESS Account Executive assist in co-ordinating this process, we align appropriate training and technical support staff to facilitate a complete implementation within the business.