Top Knowledge Management KPIs of 2010
eab group Pty. Ltd.
Project Management, Consulting, Strategic Planning
smartKPIs.com (www.smartkpis.com), the world’s largest source of thoroughly documented Key Performance Indicator (KPI) examples announces that Knowledge Database Management and Knowledge Sharing KPIs dominate the “Top 25 Knowledge Management KPIs of 2010” report. The report presents in detail KPIs such as: “# Age of documents in knowledge repository”, “% Employees that contribute to the knowledge base”, and “# Publications on the corporate intranet”, among other KPI examples reviewed by the smartKPIs.com research team. “Top KPIs of 2010″ is a collection of research reports discussing the most popular KPIs of 2010 across functional areas and industries. smartKPIs.com is an expert in the field of performance management and measurement, researching the use of KPI based performance management systems in practice around the world.
Centered around the Knowledge Management KPIs that in 2010 received the highest number of visits on smartKPIs.com, the “Top 25 Knowledge Management KPIs of 2010” report contains in addition to KPI names, a detailed description of each KPI, as documented in smartKPIs Premium and other relevant content. While dominated by KPIs reflecting Knowledge database management performance, other popular KPIs come from categories such as Knowledge sharing, KM Community of Practice, Knowledge database usage or Costs and savings with knowledge management practices:
1. # Average age of documents in knowledge repository
2. % Employees that contribute to the knowledge base
3. % Documents in non-enterprise repositories
4. % Documents rarely accessed
5. # Internal knowledge sharing platforms
“The Top 25 Knowledge Management KPIs of 2010 report is a synthesis of what smartKPIs.com is all about: it forms an overview of how Knowledge Management KPIs are used in practice today, by combining input from the online community with analysis and insights from our research team. By discussing the use of KPIs today, presenting the best practice in documenting them and listing the most popular KPIs of 2010, the Top KPIs of 2010 series of reports are valuable resources in promoting the informed use of KPIs or refreshing the existing performance measurement and management practice in any organization.” said Aurel Brudan, the Performance Architect of smartKPIs.com.
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