Mystery Shopping

Mystery Shopping from Customer Service Benchmarking Australia

By: Customer Service Benchmarking Australia  25-Feb-2013
Keywords: Call Centres

The customer service experience occurs across many channels (phone, face to face, web and email) and activities (sales, service, bill enquiries and hardship). But how do you know that the clients service experience is consistent across all these? CSBA has the capability to measure the consistency of the Customer Service Experience across all channels and activities.

Keywords: Call Centres

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