Customer Service Training
Customer Service Benchmarking Australia
Customer Service, Training
Organisations that want to attain a customer service competitive advantage can employ a combination of CSBA mystery shopping and Customer Satisfaction Surveys with our team of highly respected consultants who can put it altogether to make Customer Service excellence a reality.
No other customer service training program provides clear measures on the performance of training programs. CSBA has a team of highly skilled consultants that take the results of customer surveys and develop a comprehensive training program designed to improve the consistency of the Customer service experience. All CSBA training consultants have a minimum of 10 years experience in training frontline staff. The results are effective training programs with immediate and continual improvement over time.