Customer Service Benchmarking
Customer Service Benchmarking Australia
The CSBA telephone mystery shopping benchmark program is the leading Customer Service Benchmarking program in Australia. Conducted among 250 companies and across 15 industries on a quarterly basis, it is Australia’s most quoted and reliable Customer Service Benchmark measure.
CSBA also offers industry specific programs to provide a robust and independent benchmarking assessment of key industry players, followed by a forum whereby participants share and learn from the program’s results.