Customer Service Benchmarking

Customer Service Benchmarking from Customer Service Benchmarking Australia

By: Customer Service Benchmarking Australia  25-Feb-2013
Keywords: Call Centres

The CSBA telephone mystery shopping benchmark program is the leading Customer Service Benchmarking program in Australia. Conducted among 250 companies and across 15 industries on a quarterly basis, it is Australia’s most quoted and reliable Customer Service Benchmark measure. CSBA also offers industry specific programs to provide a robust and independent benchmarking assessment of key industry players, followed by a forum whereby participants share and learn from the program’s results.

Keywords: Call Centres

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