Customer Satisfaction Survey
Customer Service Benchmarking Australia
Customer Feedback, Mystery Shopper, Customer Survey
The best insight into your organisations performance comes from your customers. CSBA Customer Satisfaction Surveys gather information by talking directly to your customers about the customer service experience. CSBA has the knowledge and expertise to know what processes and measures (NPS, loyalty, ease of doing business) provide the best value for money when developing customer satisfaction programs This ensures programs deliver valuable insights which can be linked into business improvement programs.
Customer satisfaction surveys are now an integral part of any organisations’ business improvement program. The information is now captured across a range of channels (phone, IVR and email) and the reporting has become more user friendly, actionable and ‘real time’.
CSBA also offers industry specific customer satisfaction programs. The CSBA Customer Satisfaction Benchmarking program bring together companies from like businesses and conducts a customer satisfaction survey, withresults and benchmarks presented in a workshop environment.
, Customer Satisfaction Survey
, Customer Survey
, Mystery Shopper