Customer Satisfaction Survey

By: Quantum Management Indicators  08-Dec-2011
Keywords: Employee Surveys

Quantum's Customer Satisfaction Survey is an excellent means by which to determine: > The expectations that customers have of your organisation's products and services > Whether you are meeting, exceeding or falling short in delivering on these expectations > New customer requirements or market trends that can be utilised in order to continue to exceed customer expectations. Based on SERVQUAL quality framework Incorporates Net Promoter scores Incorporates Customer Effort scores Performance and Importance scales Comprehensive benchmarking Analysis of open ended feedback Quick to complete to ensure a high response rate

Keywords: Employee Surveys

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