Customer Satisfaction Survey

By: Quantum Management Indicators  08-Dec-2011
Keywords: Employee Surveys

Quantum's Customer Satisfaction Survey is an excellent means by which to determine: > The expectations that customers have of your organisation's products and services > Whether you are meeting, exceeding or falling short in delivering on these expectations > New customer requirements or market trends that can be utilised in order to continue to exceed customer expectations. http://qmisurveys.com.au/customer-satisfaction-survey.html Based on SERVQUAL quality framework Incorporates Net Promoter scores Incorporates Customer Effort scores Performance and Importance scales Comprehensive benchmarking Analysis of open ended feedback Quick to complete to ensure a high response rate

Keywords: Employee Surveys

Contact Quantum Management Indicators

Email

Print this page

Other products and services from Quantum Management Indicators

08-Dec-2011

Employee Opinion Survey

The Employee Opinion Survey obtains employee feedback on a comprehensive range of cultural and performance measures that impact organisational effectiveness.


08-Dec-2011

360 Degree Survey

Quantum's online 360 feedback survey allows managers to receive confidential feedback regarding their leadership and management from their managers, peers


08-Dec-2011

Organisational Culture Survey

Quantum utilises an adaptation of the "Organisational Culture Assessment Instrument" (OCAI) developed by Cameron and Quinn to diagnose the current


08-Dec-2011

Employee Engagement Survey

Quantum's Employee Engagement Survey will help you to motivate and retain your employees by identifying the unique drivers of Engagement