Clubmates Travel Pvt Ltd
Travel, Holiday, Disability
The ClubMates Commitment forms the core of our business, and it exists for a number of crucial reasons: it guides our staff on a daily basis; it instills confidence in our passengers, their families and friends; and it ensures that we deliver a consistent, high-quality service which endures from the first phone call to the last leg of the holiday.
The following list represents the promises that have elevated ClubMates Travel to the top of the supported disability travel industry. These promises have built the successful framework which has kept passengers coming back to us year after year.
Friendly, helpful and knowledgeable booking agents will answer all telephone calls and enquiries during business hours.
Travel agents will do their very best to answer and explain all questions posed to them.
Agents will always speak to potential passengers with respect and inform them truthfully about ClubMates holidays.
Booking staff will make suggestions when appropriate – taking into account the passengers interests, wishes, and disability − in order to book each passenger on the best possible holiday.
The ClubMates website will always be kept up-to-date. Holidays will be added to the site, with correct dates and pricing information as soon as they are finalised. Any changes or special offers will be published on the website as soon as possible.
During the holiday
The ClubMates Crew will keep each holiday as flexible as possible. If there's something the group wants to do, every effort will be made to facilitate that activity.
All medication and spending money will administered and distributed by qualified members of the crew, as arranged before the holiday.
Appropriate measures and precautions will be implemented to make every holiday as safe as it possibly can be.
Each passenger will receive the support they need, but will always have their privacy respected and be treated with dignity.
Every activity on the itinerary will be completed, barring exceptional circumstances.
Accommodation will always be comfortable, safe, and well placed.
Meals will be professionally prepared and contribute to a balanced diet during the holiday. Any allergies or preferences will always be taken into account.
After the holiday
Passengers will be informed of the ClubMates points they have accumulated, which can be used for discounts on future holidays.
Staff will respond to any complaints within seven working days, and a resolution will be sought in every case.
All feedback will be reviewed to identify the b