KnowledgeSpace PTY LTD
Customer insight is considered to be a way to retrieve a deep truth about the customer through their experiences, beliefs, and needs while also retrieving a deep dive about your operational business through skill, campaign/ sales / customer service effectiveness and process adherence. That is relevant to the tasks or issue and rings bells with target customers.
Customer insight is more than just raw data or research. It’s a multi-dimensional view of customers, staff from a strategic analysis of a variety of qualitative and quantitative data and information.
We provide ease and remove the complexity in finding real intelligent insights that you are able to turn into actionable tasks
Turning data into valuable insights
We offer an end to end data process solution when utilising your call data, metadata and other information. This is completed by speech analytics solution, SaaS, manual analytics and manual call listening this is all wrapped up to verify all results