Turning a Bad Outcome into an Opportunity: Changing Perspectives from the Hairdressing Chairs
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In the ideal world, everyone who sits in a salon chair would emerge completely satisfied and confident. Unfortunately, that’s not always the case, and since some people are afraid to return to their original stylists, many first appointments are made to fix haircut mistakes made at other establishments. Keep reading to learn how to teach employees how to tackle these situations with poise and confidence.
*Speaking Poorly About Another Business is Not Ideal -
Thorough consultations are a simple way to keep people from being discouraged as they examine their reflections in salon mirrors. When a stylist is tasked with fixing the mistake of someone else, it’s not his or her place to take sides, become tempted to insult another person’s lack of skills or assume that the other stylist must not have taken the time to find out what the client really wanted.
Encourage your staff members to stay focused on turning a disaster into something desirable. Sympathy helps, because almost everyone has gone through a bad haircut at some point, but it’s not useful to bash another studio. Staff members should be motivated by what they can do to be a positive influence moving forward, not dwell on something that happened in the past.
*Make it Right-
Before picking up the scissors, stylists must find out details of what clients hate about their current haircut. Sometimes beauty salon supplies can work well in helping customers make the best of a cut, especially if there are certain characteristics that seem overwhelming. Haircuts should always be paired with client education, and if a former stylist neglected that step, it can cause customers to panic and feel uncertain about how to manage a new hairdo.
Suggest that stylists spend several minutes discussing how to improve a cut, and also explaining why certain changes will be advantageous. If customers feel more aware about the benefits of a new style, they’ll bypass much of the fear that can arise after a prior bad experience.
Finally, stylists should make sure that customers don’t leave hairdressing salon chairs until they’re completely satisfied by the results. Emphasise that clients should never feel pressured to settle for something they’re not fully happy with.
When your staff members are called upon to fix the unfortunate efforts of a stylist from a competing studio, things can seem complicated. Keep these tips in mind to ease the minds of new customers and boost your roster, too.
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