A full web-based ServiceDesk solution with all the required ITIL process architecture built-in and ready to use without any training overheads.
Available as a standalone application or as an integrated module of DNA, NetSupport ServiceDesk is a powerful and wholly web based solution providing detailed recording and tracking of user Help Requests. NetSupport's helpdesk software features advanced implementation of ITIL processes.
As a full web based system, NetSupport ServiceDesk requires no software pre-installation and provides an import wizard to allow for simple importing of user details from other external systems.
As every organisation is unique, possessing differing requirements, NetSupport ServiceDesk allows for the customisation of many key features within the solution. From operator functionality to the creation of specific data entry fields, NetSupport ServiceDesk can be tailored to fit seamlessly into your organisation.
Use the real time corporate status reports to gauge the effectiveness of how support requests are being managed and maintained. Encouraging the improved productivity of the ServiceDesk is only half the challenge. Educating your users to reduce the frequency of future support requests is equally important. With this online help desk software, users are able to search for answers before logging a support requests and check and review on-line the status of their ServiceDesk ticket.
Because no two organisations are the same, and therefore rely on different critical systems to remain competitive and efficient, NetSupport ServiceDesk allows for automatic priority assignment of ticket types. For example, a trouble ticket relating to 'Server Failure' can be automatically assigned a priority status and allocated to the 'Server' specialist within the ServiceDesk team.
- Windows 2000/2003 Server
- Windows 2000 Professional/Windows XP Professional (not Recommended as this will only allow 10 concurrent sessions)
The Server must also have IE 6 or later installed.
Note 64Bit platforms must be set to run IIS in 32bit mode.
Windows 2000/XP/2003/Vista/2008, Mac, Linux
The Client must be running one of the following Browsers:
- Internet Explorer : version 5.5 to version 8 (beta)
- Firefox : versions 1.1 and later
- Netscape : versions 6 and later
Note For the Remote Control Integration the Host OS for the client must be windows 2000, 2003, XP, Vista, 2008.