Commuserv are able to assist with all IT issues. We are able to troubleshoot remotely using the Commuserv remote support system at any stage of the day. Whether the issue is large or small, simply call our office and our technical help desk will commence assistance by attempting to resolve the issue remotely.
At the stage of logging an issue, the experienced team at Commuserv will provide you with a case number for the problem to ensure that you and all our technical team have an accurate record of the problem and all actions taken. The help desk, if unable to resolve the issue remotely, will determine with you the urgency of the problem and may escalate the support to onsite technical assistance via our service manager.
Once the case has been completed, a report will immediately be forwarded to you via email, outlining the fix and the time taken. invoice for time and materials will then be sent out via email or post.
All labour services are charged in 5 minute increments and where onsite attendance is required, a one-way drive-time is charged for commuting from our office to yours. Where we need to return to review or continue additional work in relation to your initial request, no further drive-time charges are incurred. A minimum charge of one hour is applied for all work requiring onsite assistance