Satisfaction monitoring involves recording, analysing and reporting on staff or customer satisfaction. Structured feedback from customers and staff is a beneficial and informative way of monitoring performance and satisfaction levels within your organisation and Hot Pink Consulting can facilitate this process for you.
At Hot Pink Consulting, we can:
- - Advise or work with management to develop a satisfaction strategy.
- - Advise or work with management to develop satisfaction monitoring goals.
- - Advise or work with management to develop satisfaction bespoke surveys.
- - Oversee or advise on survey distribution, responses and reporting.
- - Provide training to team members responsible for satisfaction monitoring.
- - Manage an independent, on-going customer satisfaction programme as a managed service.
- - Manage an independent, on-going staff satisfaction programme as a managed service.
We work with you to ensure that satisfaction monitoring strategy results in the very best in service and job satisfaction. Contact us for further information about satisfaction monitoring.