We provide comprehensive user training for all project implementations, to ensure that software uptake is maximised. Classroom style training sessions are tailored to each user's role and cater for a wide range of skill levels. Following classroom style training, we engage in a hand holding period' with users, where we accompany weighbridge operators at the weighbridge until they are confident with the system. During this period we also work with administration and finance departments to ensure that they are comfortable with real world' system use, including providing adequate training to meet end of month reporting needs. Once we have left the site, we contact key users on a weekly and monthly basis to provide ongoing support and help until the system has been integrated into the organisation.
Ongoing service and support is a critical factor for the long-term success of a system. We appoint an account manager who looks after you and your organisation. Your account manager will maintain regular contact with you, getting to know your team and organisation, providing a point of contact for reports, trouble shooting and coordinating future projects. Providing an ongoing communication channel means that we can continue to build your return on investment and work with you to meet your needs as your business evolves. We aim to develop and maintain long-standing, successful and enjoyable working partnerships with all our customers.