Managed Services

By: Denver Technology  23-Oct-2012
Keywords: Computer Services, Computer Support, It Support

We offer an out-sourced managed support service through our Denver Service Centre (DSC), or alternatively, you may prefer to supplement your own IT support organisation with our experienced personnel. The DSC is an integrated service desk located across our Perth and Brisbane offices and staffed by a team of multi-skilled professionals with numerous industry accreditations. The DSC is not a “catch and dispatch” service. On the contrary, it is designed and resourced with the aim of resolving a high percentage of incidents at first point of contact using secure remote access technology with qualified consultants dispatched when an onsite presence is required. We recognise that our customers have varying requirements for IT support depending on the criticality, complexity and physical location of their IT systems and their own internal IT support capabilities. To cater for this, our support services offering is customizable. At the core we offer a Service Desk including call handling and recording, incident and problem management and customisable Service Level Agreements. Additionally, you can choose to include service options such as system monitoring, alerting and reporting, incident reporting and analysis, 24x7x365 on-call support, scheduled on-site services, minor operating system updates, virus protection support, and asset and license management. Being physically located in the vast resources states of Western Australia and Queensland, we are experienced in providing enabling technologies and services into remote locations often associated with the Mining, Oil and Gas and Engineering sectors. With a long history servicing clients in these areas, we understand the issues, speak the language and can solve the problems. Designing an effective IT support service to suit you means we first need to understand your business requirements. Having listened to you, we can customise a support service to give your business what you need and make sure you’re not paying for what you don’t. Talk to us about your requirements.

Keywords: Computer Services, Computer Support, It Services, It Solutions, It Support, Personal Computers

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