This short course will provide you with the skills to develop and
maintain customer relationships and how to customise solutions for
customer needs. Organisational procedures will be applied using factors
such as ethics, industry practice and relevant government policies and
What will you achieve from this course?
The Customer Service Strategies - short course will provide you with the skills and knowledge to:
- Advise on customer service needs
- Support implementation of customer service strategies
- Evaluate and report on customer service
- Communication techniques
- Procedures to resolve customer difficulties
- Manage networks to ensure customer needs are addressed
- Satisfy complex customer needs
- Assist customer to articulate needs
Upon successful completion of these two units of competency you will
receive a Statement of Attainment for part of the industry
qualification in Certificate IV in Frontline Management (BSB40807).
- anyone employed that deals with the public
You are required to complete 2 units of study.
- BSBCUS401A Coordinate implementation of customer
strategies - This unit describes the performance outcomes, skills and
knowledge required to advise on, carry out and evaluate customer
service strategies, including the design of improvement strategies
based on feedback. No licensing, legislative, regulatory or
certification requirements apply to this unit at the time of
- BSBCUS402A Address customer needs - This unit
describes the performance outcomes, skills and knowledge required to
manage the ongoing relationship with a customer, which includes
assisting the customer to articulate their needs, meeting customer
needs and managing networks to ensure customer needs are addressed. No
licensing, legislative, regulatory or certification requirements apply
to this unit at the time of endorsement.
How to gain your qualification faster
Recognition of Prior learning (RPL) is “the acknowledgement of the
skills and knowledge” that you have gained through previous studies,
work and life experiences. If RPL is granted, this will mean that you
will not have to complete the study or assessments for a unit or units
How long does the course take?
Choosing to study online allows you to study at a pace that suits your lifestyle.
Total nominal hours: 85 hrs
Maximum 6 months access to online course.
This short course is part of a Nationally Accredited qualification.