Coordinate implementation of customer service strategies - Short Course

Coordinate implementation of customer service strategies - Short Course from Skillscorp Short Courses

By: Skillscorp Short Courses  24-Mar-2011
Keywords: Customer Service, Human Resources, Management Training

This course describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.

This unit applies to individuals with a broad knowledge of customer service strategies who contribute well developed skills in addressing customer needs and problems. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

What will you achieve from this course?

Coordinate impementation of customer service strategies will provide you with the skills and knowledge to:

  • Advise on customer service needs
  • Support implementation of customer service strategies
  • Evaluate and report on customer service

Career Pathways

  • Administrative worker
  • Retail worker
  • Hospitality worker
  • Tourism worker

This is an elective unit for the qualifiation:

  • BSB40807 Certificate IV in Frontline Management
  • BSB40207 Certificate IV in Business
  • BSB40407 Certificate IV in Small Business Management
  • BSB40507 Certificate IV in Business Administration

How to gain your qualification faster

Recognition of Prior Learning (RPL) is “the acknowledgement of the skills and knowledge” that you have gained through previous studies, work and life experiences. If RPL is granted, this will mean that you will not have to complete the study or assessments for a unit or units of competency.





How long does this short course take?

Choosing to study online allows you to study at a pace that suits your lifestyle.

Total nominal hours: 35 hrs
Maximum 6 months access to online course.

Keywords: Accredited Training, Adult Education, Business and Commercial Training, Career Development, Courses, Customer Service, Frontline Management, Human Resources, Leadership Training, Management Training, Marketing Training, Online Short Courses, Online Training, Sales Training, Short Courses, Vocational Training, Workplace Training,

Other products and services from Skillscorp Short Courses

24-Mar-2011

Make a Presentation - Short Course

One of the greatest fears that people have is the fear of public speaking. However, with the right amount of preparation and content, most people can overcome this fear and go on to be successful speakers. The Make a Presentation Short Course covers the skills and knowledge required to prepare, deliver and review a presentation to a target audience.


24-Mar-2011

Maintain Financial Records and Receipts - Short Course

What will you achieve from this course? Financial Records and Receipts - short course will provide you with the skills and knowledge to: Batch monetary items Prepare deposit facility Lodge flows Process financial forms and applications Prepare and process banking documents and petty cash documents Process petty cash transactions Prepare and process invoices for payment to creditors and for debtors


Maintain Finances and Accounts - Short Course from Skillscorp Short Courses thumbnail
24-Mar-2011

Maintain Finances and Accounts - Short Course

What will you achieve from this course? Maintain Finances and Accounts- short course will provide you with the skills and knowledge to: Maintain daily financial records Maintain general ledger Monitor cash flow Allocate customer payments Reconcile accounts Maintain customer details


24-Mar-2011

Introducing Time Management - Short Course

The Time Management - short course will provide you with the skills and knowledge to: Develop effective work habits Work in a team Work within organizational requirements Organise work schedule Complete work tasks Review work performance


24-Mar-2011

Food Handling Certificate - Short Course

If you are wanting to work with food anywhere in Australia you need the knowledge and skills of knowing how the way you work with and handle food can affect the safety of the food you provide to customers. The Australia and New Zealand Food Safety Standards - FSANZ 3.2.2 (food safety practices and general requirements) requires that people who handle food and the people who supervise those who handle food have the necessary skills and knowledge required to keep the food they handle


24-Mar-2011

Food and Beverage Essentials - Short Courses

The RSA Responsible Service of Alcohol Certificate and your Food Handling Certificate (SITXOHS002A) are the essentials you need to work confidently in a bar, restaurant club or in and around food. It is an entry level course for people seeking employment within the hospitality industry.


24-Mar-2011

Customer Service Essentials - Short Courses

This short course will provide you with the skills to develop and maintain customer relationships and how to customise solutions for customer needs. Organisational procedures will be applied using factors such as ethics, industry practice and relevant government policies and regulations.


24-Mar-2011

Create and use spreadsheets - Short Course

This unit describes the performance outcomes, skills and knowledge required to correctly create and use spreadsheets and charts through the use of spreadsheet software. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


Certificate IV in Training and Assessment - Workplace Supervisor Short Course from Skillscorp Short Courses thumbnail
24-Mar-2011

Certificate IV in Training and Assessment - Workplace Supervisor Short Course

Complete your qualifications in the Workplace Supervisor skill set and you could apply for that promotion or new job as a workplace supervisor. Skillscorp offers the 3 nationally recognised unit standards required to complete the workplace supervisor skill set.


Certificate IV in Training & Assessment - Enterprise Trainer & Assessor Short Course from Skillscorp Short Courses thumbnail
24-Mar-2011

Certificate IV in Training & Assessment - Enterprise Trainer & Assessor Short Course

The Skillscorp Training & Assessment - Enterprise Trainer & Assessor short course is the best available to pursue your career. The short course has been developed from the new Certificate IV in Training and Assessment TAE40110, which is the most updated Nationally Recognised course in this area.


Certificate IV in Training & Assessment - Enterprise Trainer from Skillscorp Short Courses thumbnail
24-Mar-2011

Certificate IV in Training & Assessment - Enterprise Trainer

With Skillscorp's Enterprise Trainer short course you can achieve accreditiation easily via our online short course which is designed to compliment people working in or who would like to work in a range of careers.


Certificate IV in Training & Assessment - Assessor from Skillscorp Short Courses thumbnail
24-Mar-2011

Certificate IV in Training & Assessment - Assessor

If your career goal is a managerial role or pathway, the Certificate IV in Training and Assessment - Assessor attainment is certainly the online short course for you. This short course is ideal for those who are seeking a assessors role within their current position, or who are seeking to enter a similar role within an organisation.


Business Management Essentials from Skillscorp Short Courses thumbnail
24-Mar-2011

Business Management Essentials

Business Management — Short Course will provide you with the skills and knowledge to: Provide information to the workgroup about OHS policies and procedures Implement and monitor participative arrangements for the management of OHS Implement and monitor the organisation's procedures for providing OHS training Implement and monitor procedures for identifying hazards and assessing risks Implement and monitor the organisation's procedures for controlling risks Implement and monitor the organisation


Business Essentials Short Course from Skillscorp Short Courses thumbnail
24-Mar-2011

Business Essentials Short Course

Plan documents Draft text Prepare final text Produce document Make meeting arrangements Prepare documentation for meetings Record and produce minutes of meeting Organise business itinerary for domestic and overseas travel Make travel arrangements Arrange credit facilities Prepare to develop spreadsheet Develop a linked spreadsheet solution Automate and standardise spreadsheet operation Use spreadsheets Represent numerical data in graphic form