Testimonials 2011

Testimonials 2011 from Sirius Observatories Australia Pty Ltd

By: Sirius Observatories Australia Pty Ltd  21-Feb-2011
Keywords: Observatory

 

20th February 2011

Hi Steffi,
 
I finally have some time to thank you for your very fast response and for dealing with our problem in a fantastically efficient and satisfactory way. As our observatories are engaged in both teaching and in on-going research year-round, any down-time causes serious problems with these programs. I have devised some back-up projects that will keep my students busy till the replacement parts arrive (students are exactly in the middle of their winter courses here in Canada). But without the dome able to run under full automation, I've also needed to put in the long hours at night so that no research observations are lost. The weather has finally gone a bit sour and the students are now on a one-week break, so I'm now catching up on sleep and will do the repairs when the parts arrive (hopefully this coming week). Can you provide more information on how the parts have been shipped, so I can alert staff at our end to be ready for the package. 
 
Again, thank you very much for your wonderfully fast and perfectly appropriate response to our problem!
 
Sincerely,
 
--Ian Shelton

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
20th February 2011
Hi Steffi,
 
I finally have some time to thank you for your very fast response and for dealing with our problem in a fantastically efficient and satisfactory way. As our observatories are engaged in both teaching and in on-going research year-round, any down-time causes serious problems with these programs. I have devised some back-up projects that will keep my students busy till the replacement parts arrive (students are exactly in the middle of their winter courses here in Canada). But without the dome able to run under full automation, I've also needed to put in the long hours at night so that no research observations are lost. The weather has finally gone a bit sour and the students are now on a one-week break, so I'm now catching up on sleep and will do the repairs when the parts arrive (hopefully this coming week). 
Again, thank you very much for your wonderfully fast and perfectly appropriate response to our problem!
 
Sincerely,
 
--Ian Shelton

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Keywords: Observatory

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