Just a few words to express my appreciation for the excellent service that you have given me in recent times.
I feel I need to mention this as you have gone out of your way to make me into a satisfied customer which I am grateful.
I have no hesitation in praising your company and have mentioned your good service to many other people.
Carseldine, QLD 4034
"Happy to give feedback - Found staff always open to discussing any
issues, sourcing product or software information etc which added value
to my experience of customer service with you.
Thanks for all your help."
"I would recommend Renew IT for their after sales service for our
difficult at home internet connection. Richard quickly came over to our
home to see any assistance he could provide. It was not the laptop
that he sold us but our intermittant connection which he discovered with
the inhome service. Renew IT did not charge for this and was part of
the after sales service which I highly commend.
Thanks again and will surely recommend friends looking to get reasonable prices for IT products.
Andrew & Jacky Matthews
"The wife and I cannot speak highly enough about the product and the
staff at Renew I.T. We have two computers that we purchased from them,
one of which was just damaged in a lightning strike. The repair service
and help that we recieved was above and beyond the call of duty. Their
product is as good as new, at a fraction of the price of new. Thanks
Guys we will recommend you to all our family and friends!!!"
and Linda Beddall
"Having just moved to Brisbane I was immediately thrown a curve ball
when my computer struck problems and initiated a go-slow in every
aspect. I was very fortunate to begin work next door to Renew I.T., a
computer company I had never heard of before. I was unsure at first as
to whether they only sold computers or actually repaired them as well,
so I ventured in to find out for myself.
The level of friendliness and willingness to help, I have found
unmatched in nearly all IT businesses that I have dealt with to this
day. Nothing was too much trouble and the level of professionalism far
exceeded my expectations for such a small business. Renew I.T. kept me
informed of the problems and progress in fixing my computer throughout
the process, which kept me in the loop and put my mind at ease. When
the payment formalities arose I was pleasantly surprised at not having
to mortgage the house to pay the bill, which is usually associated with
most dealings with IT technicians. Richard Melling and his staff were
at all times, friendly, courteous, efficient, knowledgeable and
approachable throughout the entire procedure, and I have no hesitation
in recommending Renew I.T. and its staff, should any other individuals
have computer problems or are just sick of the arrogant and expensive
attitudes of the larger corporate monopolies, and desire a down to earth
approach with a price tag to match.
Thankyou Richard and Renew I.T., I will be back and will continue to
recommend your business to all that have computer problems."
Queensland Health Payroll Staff
"Hi, I am sending this email to send a big thank you to the Renew I.T.
team. I bought my laptop some months ago but I have had the best support
I could ask for.
I have had trouble, of my own making, that I couldn't fix but the team
worked wonders and got me machine up and running within a couple of
hours. I couldn't ask for better support and they are open on a Sunday
as well. How good is that? Again thank you so much for all you help and
support; I really do appreciate it.
"I was very impressed upon walking in to Renew I.T., the store was
modern, bright and clean with the staff attentive and very helpful.
I needed a more powerful machine and came to look at commercial grade
machines, as opposed to wasting thousands buying brand new that would be
obsolete in 6 months time. I ended up purchasing an excellent upgraded
Dell D620 which came with a new battery and even it's own case, with a
full 12 months warranty, all at a very reasonable price.
The customer service received from both Richard & Keith was more
than I bargained for, and I would happily recommend Renew IT one hundred
Cheers Neal . C"
Carseldine, QLD, 4304
"I would like to thank Richard and his offsider at Chermside store for
their help. When I was told there was a fault in my laptop, I rang the
store and talked to Richard; he said to bring it into the shop and he
would check it for me. They did and found nothing and to my surprise
there was no charge. Do you believe the old saying "You don't get
anything for nothing in return"? Well, at Renew I.T. Chermside store,
this is not true, they believe in service first. Thank you very much for
putting your customers first Richard. From a grateful customer who is
trying to keep up with progress. Many thanks."
"Shane and I would like to say how appreciative we are of your generous
time and assistance given to us when we bought our computer recently.
All your help in making the most suitable choice, and setting it up for
someone not 100% familiar with the operation of a computer, as well as
installing it for us in our home office, made is as easy as one could
ask! In addition, your advice and research to ensure the best broadband
contract was invaluable and your patience with queries we have had is to
be commended. It will give us great pleasure to recommend you, your
product and service to anyone we are aware of looking to purchase a
computer in the future."
Fiona & Shane Clarke
Murrumba Downs, QLD 4503
"We recently purchased a PC from Renew I.T. at Chermside. Dealing with
Richard in the shop was a pleasure; he spent time asking us questions
which enabled him to make recommendations to us as to which system would
best suit our needs. Richard delivered and set up our new system in a
veryprofessional manner, he even spent time checking our old computer
before transferring the information onto the new system for us. It has
been a pleasure to do business with Richard and Renew I.T., we have
recommended him to friends and will not hesitate to return for future
Dave & Jean Baker
Delaneys Creek, QLD 4514
"I have recently purchased a Dell GX520, desktop computer from your
Chermside store. I must say how pleased I have been with this purchase,
the price was right and the after sales service to correct a small
problem was second to none. It has been a pleasure dealing with Richard
and Keith and I will certainly recommend 'Renew IT' to others."
Murrumba Downs, QLD 4503
"This letter is my personal recommendation for Richard Melling. Since
being recommended to Renew IT, Richard has gone to great lengths to help
me with all my computer related products and repairs. I have always
received quality service from Renew IT, and Richard extended help is a
prime example of this. He knows just what to do to solve my problems
quickly without any major disruptions. I sincerely appreciate the
responsiveness and the way he conducts business. Such service builds
great working relationships. I have recommended your company to others
because of my satisfaction with your service. I look forward to doing
business with you for years to come."
Kedron, QLD 4031
To close, Richard is a walking testimonial and has gained my respect and
loyalty. Although it is to the detriment to of your competitors, I will
be recommending Richard and your organisation actively to all my
friends and family." Kel Riley
Macquarie St,Teneriffe, QLD 4005
"I find Richard to be very professional in every way. Richard told me
from day one if I have issues to give him a call. I have called Richard
on numerous occasions and he was always willing to help me. I have the
highest praise for Richard for his work ethic."
Burpengary, QLD 4505
"I recently purchased a laptop from Richard at Renew I.T. During the
process I found Richard to be very helpful and informative, his product
knowledge was extensive and customer service was more than I have come
to expect from most retail sales staff. Richard not only assisted in the
store, but made follow up telephone and house calls to ensure my
satisfaction and assist with technical queries. I would recommend
Richard to assist anyone with their computer needs - sales and service."
K T Kennedy