Some of our Customers Testimonials

By: Renew I.T.  04-May-2011
Keywords: Computer Repairs, Computer Support, It Support

"G'day Richard,

Just a few words to express my appreciation for the excellent service that you have given me in recent times.

I feel I need to mention this as you have gone out of your way to make me into a satisfied customer which I am grateful.

I have no hesitation in praising your company and have mentioned your good service to many other people.

Thanks again"

Ken Carter 

Carseldine, QLD 4034


"Happy to give feedback - Found staff always open to discussing any issues, sourcing product or software information etc which added value to my experience of customer service with you.

Thanks for all your help."

Fiona Hopper


"I would recommend Renew IT for their after sales service for our difficult at home internet connection.  Richard quickly came over to our home to see any assistance he could provide.  It was not the laptop that he sold us but our intermittant connection which he discovered with the inhome service.  Renew IT did not charge for this and was part of the after sales service which I highly commend.

Thanks again and will surely recommend friends looking  to get reasonable prices for IT products.


Andrew & Jacky Matthews

Scarborough, 4020

"The wife and I cannot speak highly enough about the product and the staff at Renew I.T.  We have two computers that we purchased from them, one of which was just damaged in a lightning strike. The repair service and help that we recieved was above and beyond the call of duty.  Their product is as good as new, at a fraction of the price of new. Thanks Guys we will recommend you to all our family and friends!!!"

Frank and Linda Beddall

Geebung, 4034


"Having just moved to Brisbane I was immediately thrown a curve ball when my computer struck problems and initiated a go-slow in every aspect.  I was very fortunate to begin work next door to Renew I.T., a computer company I had never heard of before.  I was unsure at first as to whether they only sold computers or actually repaired them as well, so I ventured in to find out for myself.

The level of friendliness and willingness to help, I have found unmatched in nearly all IT businesses that I have dealt with to this day.  Nothing was too much trouble and the level of professionalism far exceeded my expectations for such a small business. Renew I.T. kept me informed of the problems and progress in fixing my computer throughout the process, which kept me in the loop and put my mind at ease.  When the payment formalities arose I was pleasantly surprised at not having to mortgage the house to pay the bill, which is usually associated with most dealings with IT technicians.  Richard Melling and his staff were at all times, friendly, courteous, efficient, knowledgeable and approachable throughout the entire procedure, and I have no hesitation in recommending Renew I.T. and its staff, should any other individuals have computer problems or are just sick of the arrogant and expensive attitudes of the larger corporate monopolies, and desire a down to earth approach with a price tag to match.

Thankyou Richard and Renew I.T., I will be back and will continue to recommend your business to all that have computer problems."

                                                                                                                                                 Gene Goodwin

Queensland Health Payroll Staff


"Hi, I am sending this email to send a big thank you to the Renew I.T. team. I bought my laptop some months ago but I have had the best support I could ask for.

I have had trouble, of my own making, that I couldn't fix but the team worked wonders and got me machine up and running within a couple of hours.  I couldn't ask for better support and they are open on a Sunday as well. How good is that?  Again thank you so much for all you help and support; I really do appreciate it.


Helen Dawson

Zillmere, 4034


"I was very impressed upon walking in to Renew I.T., the store was modern, bright and clean with the staff attentive and very helpful.

I needed a more powerful machine and came to look at commercial grade machines, as opposed to wasting thousands buying brand new that would be obsolete in 6 months time.  I ended up purchasing an excellent upgraded Dell D620 which came with a new battery and even it's own case, with a full 12 months warranty, all at a very reasonable price. 

The customer service received from both Richard & Keith was more than I bargained for, and I would happily recommend Renew IT one hundred percent. 

Cheers Neal . C"

Neal Carmont

Carseldine, QLD, 4304

"I would like to thank Richard and his offsider at Chermside store for their help. When I was told there was a fault in my laptop, I rang the store and talked to Richard; he said to bring it into the shop and he would check it for me. They did and found nothing and to my surprise there was no charge. Do you believe the old saying "You don't get anything for nothing in return"? Well, at Renew I.T. Chermside store, this is not true, they believe in service first. Thank you very much for putting your customers first Richard. From a grateful customer who is trying to keep up with progress. Many thanks."



"Shane and I would like to say how appreciative we are of your generous time and assistance given to us when we bought our computer recently. All your help in making the most suitable choice, and setting it up for someone not 100% familiar with the operation of a computer, as well as installing it for us in our home office, made is as easy as one could ask! In addition, your advice and research to ensure the best broadband contract was invaluable and your patience with queries we have had is to be commended. It will give us great pleasure to recommend you, your product and service to anyone we are aware of looking to purchase a computer in the future."

Fiona & Shane Clarke
Murrumba Downs, QLD 4503

"We recently purchased a PC from Renew I.T. at Chermside. Dealing with Richard in the shop was a pleasure; he spent time asking us questions which enabled him to make recommendations to us as to which system would best suit our needs. Richard delivered and set up our new system in a veryprofessional manner, he even spent time checking our old computer before transferring the information onto the new system for us. It has been a pleasure to do business with Richard and Renew I.T., we have recommended him to friends and will not hesitate to return for future needs."
Dave & Jean Baker
Delaneys Creek, QLD 4514

"I have recently purchased a Dell GX520, desktop computer from your Chermside store. I must say how pleased I have been with this purchase, the price was right and the after sales service to correct a small problem was second to none. It has been a pleasure dealing with Richard and Keith and I will certainly recommend 'Renew IT' to others."

Bill Powell
Murrumba Downs, QLD 4503

"This letter is my personal recommendation for Richard Melling. Since being recommended to Renew IT, Richard has gone to great lengths to help me with all my computer related products and repairs. I have always received quality service from Renew IT, and Richard extended help is a prime example of this. He knows just what to do to solve my problems quickly without any major disruptions. I sincerely appreciate the responsiveness and the way he conducts business. Such service builds great working relationships. I have recommended your company to others because of my satisfaction with your service. I look forward to doing business with you for years to come."

Jocelyn Pershouse
Kedron, QLD 4031

To close, Richard is a walking testimonial and has gained my respect and loyalty. Although it is to the detriment to of your competitors, I will be recommending Richard and your organisation actively to all my friends and family."

Kel Riley
TSM Group
Macquarie St,Teneriffe, QLD 4005

"I find Richard to be very professional in every way. Richard told me from day one if I have issues to give him a call. I have called Richard on numerous occasions and he was always willing to help me. I have the highest praise for Richard for his work ethic."

Mark Jennings
Burpengary, QLD 4505

"I recently purchased a laptop from Richard at Renew I.T. During the process I found Richard to be very helpful and informative, his product knowledge was extensive and customer service was more than I have come to expect from most retail sales staff. Richard not only assisted in the store, but made follow up telephone and house calls to ensure my satisfaction and assist with technical queries. I would recommend Richard to assist anyone with their computer needs - sales and service."

K T Kennedy

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