Short Courses

By: RTV Training | TAE40110 Upgrade  01-Dec-2010
Keywords: Customer Service, Leadership Development, Business and Commercial Training

Soft skills are those skills that we use to support our day to day tasks. They are recognised as
people's ability to handle the soft skills side of business; influencing, communication, team
management, delegating, appraising, presenting and motivating which are now recognised as
key to making businesses more profitable and better places to work.

Good soft skills also include; the ability of people to balance the commercial needs of their
company with the individual needs of their staff, being flexible and able to adapt to the
changing needs of an organisation, being able to collaborate with others and influence situations
through lateral and more creative thinking, having the ability to deal with differences,
multiculturalism and diversity.

RTV Training recognises these skills and has the following suit of courses to cater for the need.

List of Professional Development Courses
01. Administrative Support
02. Anger Management
03. Business Etiquette
04. Business Writing
05. Coaching And Mentoring
06. Communication Strategies
07. Creative Problem Solving
08. Customer Service
09. Effective Conflict Resolution
10. Effective Meetings
11. Effective Negotiator
12. Effective Supervisor
13. How to conduct a 360 Performance Appraisal
14. Human Resource Management
15. Inspiring Presenter
16. Leadership and Influence
17. Managing Change
18. Managing Stress
19. Motivating Your Employees
20. Personal Productivity
21. Proposal Writing
22. Public Speaking
23. Sales Fundamentals
24. Team Proposal Writing
25. Team Building and Teamwork
26. Time Management
27. Train-the-Trainer
28. Workplace Diversity (Breaking down the barriers)
29. Workshop Facilitator

Keywords: Administrative Support, Business and Commercial Training, Business Short Courses, Business Writing, Coaching and Mentoring, Customer Service, Effective Negotiator, How to Conduct a 360 Performance Appraisal, Inspiring Presenter, Leadership Development, Personal Productivity, Public Speaking, Short Courses, Team Proposal Writing, Workshop Facilitator,

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