Incident Management

By: Winjit Technologis  12-Jun-2015
Keywords: Management Software, Quality Management, Quality Management System

A real-time dashboard puts up-to-the-minute information at your fingertips. Every authorized user has an apparent, centralized view of activities, even across multiple events and departmental information that is critical for decision-making. Incident specification is comprised of customer name, date, type of emergency, priority and status of work process in regards of the same. Trends can be created in accordance with a particular incident; this feature is similar to the ones in social media. Besides trends, there are favourites and high priority incidents to be tackled. Incidents occurred can be designated to specific authorities which include regulating consistent follow-ups with the authority throughout the procedure within the chat interface, thus providing a complete incident management mechanism.

Keywords: Enterprise Mobility Solution, Incident Management, Management Software, Oracle Enterprise System, Quality & Management, Quality Management, Quality Management System, Risk Management Software, Risk Management Solutions,

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