VCC offers a comprehensive range of innovative call centre
outsourcing services for your business, ranging from customer service,
Telemarketing, Appointment Setting, Inbound and Outbound Services, Data
Cleansing, Video/Email Marketing and all your Virtual Assistant needs.
VCC Agents are fully experienced in qualifying prospects by getting
through the gatekeepers and reaching the decision makers.
Effective selling skills have a considerable impact on your sales
results, profitability and growth. Your customers receive an exceptional
sales experience as a result of our unique telesales programs, strong
sales culture and attractive staff incentive programs. VCC will create a
specific campaign to reach the target audience you require. Agents are
briefed on scripts and how to overcome objections for that particular
campaign, to get maximum results. Scripts are written to achieve the
- Highly Qualified Lead Generation
- Appointment Setting and Diary Management
- Expert Management and Quality Control
- Dedicated Account Managers on the phone
- Regular Training and Role Play
- Data Consulting and Pin Point Target Market Approach
- Transparent Reporting
Tactical Campaigns and telemarketing are an effective means of
updating your customer database, obtaining valuable market intelligence
and customer feedback, and promoting your products and services. Also
known as “Data Base Cleansing” VCC will update and remove any unwanted
data on your Data Base.
Using our call centre to manage your Lead Generation strategy can be the engine that fuels your business with leads and revenue.
VCC agents, with a highly effective script, will set appointments for your sales
teams, this now enables your sales teams to utilise their time in the field selling and building rapport with your clients.
VCC have a non-intrusive approach in reaching your existing customers
to inform them of new products, services, seminars or to touch base
with a courtesy call.
VCC will take your overload calls by using the “Virtual Sales”
method. Your customers will reach a highly professional Customer Service
Agent who has the expertise to turn the call into a Sale.
- Convert inbound calls from direct response TV (DRTV), mail and internet advertising into sales
- Handle product orders
- Process transactions via credit card and other payment methods
- Take bookings and registrations for events
Are you tied up in meetings and your phone’s diverted to voicemail?
This can be offputting to your valuable clients. Talk to us about how
our Inbound service and how it can improve client relationships and
enhance your business!