Acquisition, Call Centre Turnaround and Management, Channel Strategy and Operations; Operational and Process Excellence (Lean Sigma); Crm Implementation,
Companies that deliver an exceptional customer experience generate returns three times higher on average than the S&P 500 Index.* So why is it that 86 percent of customers in a recent study reported that they quit doing business with a company because of a bad customer experience? The answer is…it isn’t easy. Delivering an exceptional customer experience across every channel, every day, every time requires an integrated approach to managing customer relationships that cuts across data silos, organizational boundaries and strategies. When companies are faced with quarterly pressures and misaligned priorities, it is hard to stay focused on the customer.
We’ve built our consulting portfolio to help our clients create the business case for customer focus and then design the organization to deliver on the promise. Our proprietary approach is based on customer strategy leaders, Peppers & Rogers Group and their best selling books, thought leadership and methodology. Our experts have worked across the globe and across industries. We have designed hundreds of strategies, redefined countless processes, analyzed millions of data records and delivered significant financial impact for clients.
, Call Centre Turnaround and Management
, Channel Strategy and Operations; Operational and Process Excellence (Lean Sigma); Crm Implementation
, Customer Intelligence Analytics
, Data Strategy and Governance; Predictive Analytics and Modeling (I.E., Churn Prediction, Next Best a
, Leadership and Management; Transformational Sales Development; Culture, Organizational Change and Mi
, Loyalty Initiatives