Training, Helpdesk, Support Services
Our comprehensive, outcome-driven support services maximise your upfront investment by ensuring fast issue resolution, continuous solution improvement, relevant user training and best practice housekeeping.
Our local helpdesk services provide the framework for support (call management, service levels, vendor liaison, and account management) whereas our application support services are about the delivery of wide-ranging services including the resolution of application-related issues, the design, development, testing and deployment of enhancements, training development and delivery as well as technical support services such as ongoing system maintenance, application administration, monitoring, patches and release cycle management.
Whether you seek to complement your internal team or wish to outsource the entire solution support function, we have the capability, capacity and experience to guide you through this transition. The on-boarding process is short & sharp and, if appropriate, includes a critical review to establish a baseline as well as an initial program of works to address your most pressing challenges.
, Support Services
, System Enhancement