BlueFox Call Centre Training and Consultancy
Business Coaching, Skills Coaching, Telephone Skills Training
The Call Centre telephone etiquette training program includes:
How to impress the caller from the onset of the call
How to maintain professionalism throughout the call
How to assess and respond to needs efficiently
How to solve problems to a satisfactory outcome for the customer and the organisation
Effective communication skills
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The development of your internal training team is essential if the skills and competency needs of your organisation are to be met. Having an internal training resource that is up to date and skilled in current training and coaching practices will not only contribute positively to your continuous learning goals, but also to your relevance as an organisation that provides skills improvement, as needed and without delay.
Conflict resolution training and strategies help to keep your customers happy.
BlueFox is a training organisation that works with companies to improve the way their people engage with customers through their call centre.
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