Conflict Resolution Skills

By: BlueFox Call Centre Training and Consultancy  01-Jul-2013
Keywords: Conflict Resolution Skills Training

The Conflict Resolution Training program includes: Remaining positive and calm when confronted with a difficult customer Understanding what makes customers upset and seeing the problem from their perspective Not taking it personally Managing the situation using our 7 Step process, including words and phrases Achieving an outcome which makes the customer happy and is within the company’s capability

Keywords: Conflict Resolution Skills Training

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