Call Centre Training

By: BlueFox Call Centre Training and Consultancy  27-Jun-2013
Keywords: Management Training, Leadership Training, Call Centre

We specialise in corporate training of employees working in call centres - Telephone Skills - Customer Service Skills - Conflict Resolution Skills - Telesales Skills - Customer Retention Skills - Train the Trainer - Skills Coaching

Keywords: Call Centre, Call Centre Training, Customer Service Training, Leadership Training, Management Training

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Other products and services from BlueFox Call Centre Training and Consultancy


Train the Trainer Call Centre

The development of your internal training team is essential if the skills and competency needs of your organisation are to be met. Having an internal training resource that is up to date and skilled in current training and coaching practices will not only contribute positively to your continuous learning goals, but also to your relevance as an organisation that provides skills improvement, as needed and without delay.


Conflict Resolution Skills

Conflict resolution training and strategies help to keep your customers happy.


Telephone Skills Training

The Call Centre telephone etiquette training program includes: How to impress the caller from the onset of the call How