We are committed to maintaining the highest degree of integrity in all our dealings with
potential, current and past clients, both in terms of normal commercial confidentiality,
and the protection of all personal information received in the course of providing the
business services concerned. We extend the same standards to all our customers,
suppliers and associates.
We always conduct our own services honestly and honourably, and expect our clients and
suppliers to do the same. Our advice, strategic assistance and the methods imparted
through our training, take proper account of ethical considerations, together with the
protection and enhancement of the moral position of our clients and suppliers.
Duty of care
Our actions and advice will always conform to relevant law, and we believe that all
businesses and organisations, including this business, should avoid causing any adverse
effect on the human rights of people in the organisations we deal with, the local and
wider environments, and the well-being of society at large.
Our contract will usually be in the form of a detailed proposal, including aims, activities,
costs, timescales and deliverables. The quality of our service and the value of our support
provide the only true basis for continuity. We always try to meet our clients' contractual
requirements, and where a provider requires more official parameters and controls.
Our fees are always competitive for what we provide, which is high quality, tailored,
specialised services. As such we do not generally offer arbitrary discounts; generally a
reduction in price is only enabled by reducing the level or extent of services to be
delivered. That said, we always try to propose solutions which accommodate our clients'
available budgets and timescales. Wherever possible we agree our fees and basis of
charges clearly in advance, so that we and our clients can plan reliably for what lies
ahead, and how it is to be achieved and financially justified.
CODE OF CONDUCT
We aim to be as flexible as possible in the way that our services our charged. We make
no attempt to charge interest on late payments, so we expect payments to be made when
agreed. Our terms are generally 30 days net monthly.
Intellectual property and moral rights
We retain the moral rights in, and ownership of, all intellectual property that we create
unless agreed otherwise in advance with our clients. In return we respect the moral and
intellectual copyright vested in our clients' intellectual property.
We maintain the quality of what we do through constant ongoing review with our clients,
of all aims, activities, outcomes and the cost-effectiveness of every activity. We
encourage regular review meetings and provide regular progress reports. Avoclean has
been accredited under a number of quality assurance schemes. Further details are
available on request.
We conduct all of our activities professionally and with integrity. We take great care to
be completely objective in our judgement and any recommendations that we give, so that
issues are never influenced by anything other than the best and proper interests of our
Equality and discrimination
We always strive to be fair and objective in our advice and actions, and we are never
influenced in our decisions, actions or recommendations by issues of gender, race, creed,
colour, age or personal disability.