In October 2009 the Strata Manager for the Cachet Building, an Energy Action client, approached the company to validate an electricity bill having come across some irregularities in charges.
Through analysis of the Cachet Building’s electricity bill, Energy Action was able to identify several errors.
These inaccuracies related to:
- The retail electricity rates of the Cachet Building
- The Cachet Building’s electricity usage
- The Cachet Building’s metering fees
Upon discovery of the errors, Energy Action approached the Cachet Building’s electricity retailer on its behalf. The billing errors were resolved and the Cachet Building was issued with a credit of $14,000.
"One of the benefits of working with Energy Action to resolve issues is the convenience. You don’t have to sit on the phone waiting for electricity retailers, there is somebody to take care of it for you," said Cachet Strata Manager, Marc Gibson.
"A big thing to us is the constant concern of our owners about their levies and outlays. In working with Energy Action we can present our clients with an innovative way to manage electricity costs, showing proactive management.
"Working with Energy Action has in most cases reduced our clients’ electricity prices by around twenty per cent, when compared to the default electricity price otherwise paid," concluded Cachet Strata Manager, Marc Gibson.