Customer Service Training

By: Allied Risk Solutions  08-May-2013
Keywords: Customer Service Training, Customer Service Course, Hospitality Training Courses

Your customers buy an experience every time they frequent your venue. Customer  service is an attitude which can become a standard and form the “service driven culture” within your establishment. Some of the content covered in our Customer  Service workshop include: • Deliver what you promise • Under promise and over deliver • Exceed customer expectations • What makes customers stay, and the reasons they leave • The 80 / 20 Rule • Finding new customers costs five to seven times more • Value of existing customers • Critical moments • Responsiveness • Empowerment • Developing lasting relationships • The customer is not an interruption • A complaint is a gift • You own a problem until it is resolved • Service recovery • Courtesy • Remember to capture compliments • Love your customers By understanding the relationship business environment, there are clear outcomes for the individual as well as the organisation through customer loyalty, reputation, trust, viability and profitability.

Keywords: Customer Service Course, Customer Service Training, Hospitality Training Courses, Training for Customer Service

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