Next Telecom 2011 winner of excellence in customer service Gold Award

Next Telecom 2011 winner of excellence in customer service Gold Award from Next Telecom

By: Next Telecom  29-Sep-2011
Keywords: Mobile Phones, Telecommunications, Telephone


Next Telecom Pty Ltd, one of Australia’s premier Fixed (IP) Voice, Mobile and Data service providers for businesses today announces it has won the Australian Gold Customer Service Award for 2011.

Next Telecom is leader in customer service in the telecommunications sector delivering state-of-the-art customer service platforms assisting small to medium businesses in Australia not only to enter the new age, Cloud Based telecoms market, but to reduce costs by delivering competitive pricing, business capped mobile offers, high speed Ethernet and other data services wrapped up in a high customer service offering.

Managing Director Ryan O’Hare said “After nearly 3 years of operation winning this award is a testament to the organisations mission to be the leader in service in this highly competitive telecoms environment. While most telecoms companies claim their service levels are the best, our less than 30 second answering, advanced billing, knowledge and overall award winning customer service sets us apart. We encourage small business in Australia to look at Next Telecom, an Australian company to manage their telecoms and feel the experience for themselves”.

This week Next Telecom also launched a new corporate headquarters in Sydney enabling continue growth and technology to maintain its leading service position.

The following are a small selection of customer comments provided through the assessment process:

  • Next Telecom had a new business connections up and running for me within days. Being in the unlikely situation of having a week pre christmas to have new premises operational the staff at Next Telecom did an excellent job under trying conditions!
  • Prior to Next Telecom my bills were excessive. They have exceeded my expectations by taking the cost of mobile invoices right down.
  • Having dealt with many Telco companies in the past Next Telecom made my trasition to digital extremely easy... this definately exceeded my expectations.
  • As soon as I hear the fabulous voices on the other end - I know I'll get fantastic service. One of our employees was having problems receiving emails on his Blackberry over weekend and on Monday morning we informed Next Telecom. After instructing us over the phone on how to resolve the problem and me being low tech could not get it, within the hour our Account Manager was in our office and got the emails going. FANTASTIC!!!

Keywords: Account Management, Broadband Internet, Business Telephone Systems, Call Centre, Calls to Mobile, Cisco, Conference Phone, Data Cabling, Free Calls, Internet Phone, Mobile Phones, Office Phones, Phone System, Phone Systems, Small Business Telephone Systems, Telecommunications, Telecommunications On-Line Account, Telecommunications Service, Telecommunications Service Provider, Telephone, Telephone Systems, Telephones, Voice, Voice Over Ip, Voip,