Contact Centre

Contact Centre from PTS Communications - Cloud and Hosted Telephony

By: PTS Communications - Cloud and Hosted Telephony  05-Oct-2016
Keywords: Call Centre, Business Phone Systems, Ip Telephony

ShoreTel Enterprise Contact Center provides a range of features to satisfy the needs of all organizations, from basic call centre capabilities to sophisticated distributed multimedia contact centre capabilities. ShoreTel offers flexible contact centre solutions – from smaller, less formal environments to large organizations requiring multimedia, sophisticated routing, enhanced reporting options, self-service, and outbound campaign capabilities. ShoreTel’s best-of-breed approach for supporting the leading CRM and enterprise management applications enables organizations to deploy a complete, integrated contact centre solution that meets unique and changing business requirements At the heart of every ShoreTel contact centre solution is one of our highly reliable phone service platforms, with redundancy and virtualization support built in. This, combined with the high availability and disaster recovery features in ShoreTel Contact Centre solutions, helps protect the call centre from WAN and system failures. ShoreTel offers advanced multimedia and outbound capabilities in an all-in-one contact centre solution that can run in the same server, minimizing your administrative demands and lowering your total cost of ownership.

Keywords: Business Phone Systems, Call Centre, Contact Centre, Ip Telephony

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