1300 Numbers! No contract. No setup fee. Custom features. (1300 Numbers)
Delacon not only provides you with a 1300 number, we build tailored packages that allow you to really take advantage of these special numbers. Our solutions will provide your business with significant competitive advantage and genuine return-on- investment.
All of our packages can provide the following functionalities:
• Full call routing – we can route call by either state or postcode
• Call splaying – split calls proportionally among your outlets or sales teams depending on the volume that they can handle
• Overflow Management – if calls aren’t answered in a certain time they can be routed to alternative numbers to ensure you don’t miss important calls
• Number routing – special numbers such as key clients and premium clients can be routed to specific numbers as required.
• Interactive Voice Response (IVR) - We can add an IVR menu to make sure that your calls go the right person every time. We have both touch tone and speech recognition versions available. A well designed IVR can drastically improve your customer satisfaction as they reach the right person in the quickest time leading to better call resolutions.
• Call Alerts – We can send emails every time we route a call. This is ideal for demonstrating the effectiveness of lead generation. The email notifications can be branded with your logo and contain important information such as the number that called, time of the call and outcome. Messages can also be attached to these emails if required.
• Call Whispers – Reinforce important brand messages to all your important business stakeholders by placing a consistent message at the start of every call.