By: Angela Manning - corporate trainer, assessor and technical writer  02-Jan-2012
Keywords: Business Consulting, Computer Training, Management Training

Facilitation in:
Diploma of Management (BSB51107)
Diploma of Business (BSB50101)
Certificate IV in Training and Assessment (TAE40110)
Certificate III in Frontline Management (BSB31207)
Certificate IV in Frontline Management (BSB40807)
Certificate II in Customer Contact (BSB20207)
Certificate III in Customer Contact (BSB30207)
Certificate II, III and IV in Information Technology (ICA05)
Certificate II and III in Business (BSB20107, BSB30107)
Certificate III in Business Administration (BSB30407)
Certificate III in Micro Business Operations (BSB30307)
Certificate IV in Project Management (BSB41507)
Business Writing programs
English Usage in Business writing - grammar, spelling, voice, tone
Time, Stress and Workload management
EEO for Managers Customer Service programs
Techniques for new Supervisors
Communicate in the Workplace
Manage Performance
Undertake Negotiations
Facilitate Change
Work with Colleagues and Customers
Work in a Socially Diverse Environment
Influencing for Operational Excellence
Report Writing programs
Managing for Success
Managing People Programs
SuperKnowHow (for the Superannuation industry)
Operational Excellence and Customer Service
Business Analysis - short programs
Project Management
Leadership programs
Business Communication
Train the Trainer
Dealing with Difficult People

Keywords: Business and Commercial Training, Business Consulting, Computer Training, Corporate Trainer, Customised Training, Facilitation Techniques, Management Training,

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Computer Training

 Computer training on all versions and for any in-house computer system. Customised courses available.



Instructional design, System documentation, Technical writing, User documentation, E-learning programs