Serendesk from Serendesk Virtual Workspace Software

By: Serendesk Virtual Workspace Software  04-Sep-2015
Keywords: Customer Support, Service Providers

Serendesk is an online software service designed to help businesses organise and manage internal and external jobs, tasks, enquiries and communication. Serendesk can be used as a help desk, ticketing system or as a customer service interface. Communicate and Engage Easy to use, yet flexible interface. Serendesk imports messages automatically from all your relevant email accounts. Reply messages can be sent individually and as a group. Track, Organise and Allocate Work Automatically or manually organise jobs, tasks and enquiries into tickets. Assign tickets to team members and groups. Track tickets using status levels, tags, and custom fields. Search for tickets using Serendesk's powerful search functionality. Report and Analyse Performance Use the report dashboard to gain a bigger picture view of your work. Analyse the number of jobs, tasks and enquiries received, where they are received from and how fast your team responds and completes allocated work.

Keywords: Customer Support, Service Providers

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