THOMPSON WHITES BAD CUSTOMER SERVICE

By: Complete Building Supplies (NSW)  18-Dec-2011
Keywords: Distributor of Thompson White Products

I use to a a distributor of Thompson White Products, until I had a customer whom had a problems with their concrete sealer (easy seal) which failed. Then I was told by their Rep, that they were rejigging the formulae.Thompson White decided to change the name to Simple Seal, which I was given a sample, to give to my client. IT FAILED also. I tried to speak to the head of Thompson White and left numerous messages, to no avail. I then contacted their head office in Taiwan. I spoke to their CEO, whom inturn spoke to the managemant team in Melbourne. I went to pick up some products from them, and was told that my account was closed. I asked the gentleman Mr Peter Solomon the reason why? His reply was because I had complained to their headoffice. This is supposely a CORPORATE COMPANY, what a joke. So much for customer service. I also had a call from the CEO of Australia, Mr Stewart Blair, he heard my concerns, and assured me that someone would contact me. NOONE has ever contacted me. SO MY ADVICE IS TO STAY AWAY FROM Thompson White Products. I now sell Parchem products as their customer service is SO MUCH BETTER.  DONT BUY ANY THOMPSON WHITE PRODUCTS

Keywords: Distributor of Thompson White Products

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