The following bullet points provide additional information around ARC’s generic collection process. Timeframes have been included where relevant. ARC utilise a number of different workflows to tailor to specific debt values to ensure maximum effectiveness.
· Within 24 hours, debtors will be contacted by phone and sent an Initial Demand Letter confirming that payment of the account is over due, and that failure to pay will result in further recovery action being taken.
· Any genuine disputes will be referred back to the client for consideration as they arise.
· If all collection efforts have been exhausted, ARC may recommend the client pursue the matter via litigation. Legal Action will only commence with written authority from the client; each file can be individually reviewed with your Account Manager prior to confirming instructions.