Industry Analysis

Industry Analysis from The Sauce

By: The Sauce  12-Jun-2013
Keywords: It Support, It Services, Computer Networking

The Asia Pacific BPO industry is comprised of a large number of organisations across diverse operational services from animation to payroll processing and has an estimated value of over $6.4 billion per annum within Australia alone. Over the last three years the Asia Pacific BPO sector has taken a commanding position in the global arena, with countries such as India, Vietnam and the Philippines in particular experiencing exponential growth due to the impressive standard of service outsourcers are able to deliver. Today, 65% of Australian organisations engage in some form of process outsourcing –be it locally sourced or from offshore providers. According to Deloitte over 60% of the world’s back office functions are already outsourced to the Asia Pacific –demonstrating the growing importance of the regional industry. More importantly, given the increasingly global nature of business operations and the ongoing pressure to provide shareholder return, growth in this area is likely to continue to increase. The value of the industry is expected to grow from US$17 billion to US$29 billion by 2013. Often misunderstood and poorly represented,The Sauce aims to provide this diverse and important sector with a vehicle to communicate effectively, share ideas and educate the world about its benefits and innovative solutions to everyday business issues.

Keywords: Business Process, Business Process Management, Business Process Outsourcing, Call Center, Call Centre, Computer Networking, It Services, It Support, Process Management